Crex Casino – Terms & Conditions

1General Terms & Applicability

These Terms & Conditions Crex Casino ("we", "us", "platform") and the user ("you", "member"). These terms apply to the crexcasino.biz website and all associated services.

Crex Casino is licensed and regulated by an international gaming authority. We may update these terms and conditions from time to time. Continued use of the platform after any changes constitutes acceptance of the revised terms.

• These Terms & Conditions are available in both English and Bengali. In the event of a dispute, the English version shall take precedence.
• Crex Casino reserves the right to modify, suspend, or discontinue any service at any time.
• Our services are not available in countries where online gaming is prohibited by law.

2Account Registration & Eligibility

Opening an account at Crex Casino requires meeting a few basic eligibility criteria. These requirements are in place to protect our members.

• Per Person only one open an account. Creating multiple accounts will result in all accounts being suspended and balances forfeited.
• You must provide your correct name, date of birth, address, and contact details at the time of registration.
• Members are responsible for keeping their account password confidential. Sharing your password with anyone is strictly prohibited.
• Accounts are for personal use only. Placing bets on behalf of a third party is not permitted.
• If any of your registered details change, you must notify Crex Casino immediately.

3KYC Verification Process

Crex Casino conducts KYC (Know Your Customer) verification in compliance with international anti-money laundering laws and regulatory guidelines. This process is in place to protect you.

KYC is generally not required for smaller transactions. However, you may be asked to submit documents in the following situations:

• Before your first withdrawal (above the specified threshold)
• If suspicious transaction activity is detected
• As directed by the regulatory authority
• If account verification is required

KYC typically requires a national ID or passport along with proof of address (such as a utility bill or bank statement). Withdrawals may be put on hold until document verification is complete.

4Deposit & Withdrawal Rules

All financial transactions at Crex Casino are handled securely and transparently. For full payment details, visit our On the Payments Page Available.

• All deposits must be made using a payment method belonging to the account holder.
• Withdrawals are generally processed using the same method used to make the deposit.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Large withdrawal amounts may require additional verification.
• Crex Casino reserves the right to delay withdrawals if fraud is suspected.
• Any balance obtained through fraudulent activity will be forfeited.

5Bonus & Promotion Terms

Crex Casino offers a variety of bonuses and promotions, each with its own set of terms outlined in the respective offer details.

• The welcome bonus is available to new members only and applies to the first deposit.
• Each bonus may only be claimed once.
• Providing incorrect information when claiming a bonus will result in the bonus being voided.
• Crex Casino reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited once the validity period expires.
• Crex Casino reserves the right to take action against anyone found abusing bonuses.

6Gaming Rules & Fairness

All games at Crex Casino are powered by licensed software providers. Game outcomes are determined by a certified Random Number Generator (RNG), ensuring complete fairness and impartiality.

• If a technical fault disrupts a game, Crex Casino reserves the right to void the affected bets.
• Any bets producing abnormal outcomes due to an RNG error will be declared void.
• In live games, the dealer's decision is final. However, appeals may be raised in the case of a technical error.
• Official results are considered final for all Sports Betting outcomes.

7Prohibited Activities

Certain activities are strictly prohibited to protect the integrity of Crex Casino's services. Violations will result in immediate account suspension and possible forfeiture of balances.

• Multiple Accounts: No individual may operate two or more accounts at any time.
• Fraud: Registering or transacting using false information is strictly prohibited.
• Bots & Automation: Placing bets using automated software or bots is strictly prohibited.
• Money Laundering: Using the platform for money laundering is strictly prohibited and punishable by law.
• Collusion: Collaborating with other members to gain a strategic advantage is strictly prohibited.
• Bonus Abuse: Using deliberate betting patterns to exploit the bonus system is strictly prohibited.

8Responsible Gaming Policy

Crex Casino believes gaming should be a form of entertainment. We encourage members to play responsibly and provide the tools they need to do so.

• Members can set daily, weekly, or monthly deposit limits at any time.
• The self-exclusion option allows members to suspend their account for a specified period.
• The cooling-off feature lets members take a break ranging from 24 hours up to 6 weeks.
• If we detect signs of problem gambling, we will proactively reach out and support the member.

For more details, visit our Responsible Gaming View the page.

9Privacy & Data Protection

Crex Casino takes the privacy of members' personal data seriously. We never sell or share member information with any third party.

• Member data is used solely for service delivery and compliance with legal obligations.
• All sensitive data is protected with 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read it.

10Account Closure & Termination

Members may close their account at any time. Contact our support team and we'll take care of it.

• Please withdraw your balance before closing your account.
• Crex Casino may suspend an account at any time for violation of its terms and conditions.
• An administration fee may apply to inactive accounts (24 months).

11Limitation of Liability

Crex Casino shall not be liable for any losses resulting from technical faults, internet disruptions, or other circumstances beyond our control.

• Any internet disconnection during a gaming session is the member's own responsibility.
• Crex Casino is not responsible for delays caused by third-party payment systems.
• Crex Casino's total liability shall not exceed the member's account balance under any circumstances.

12Dispute Resolution Process

Crex Casino is committed to resolving all disputes fairly and promptly.

1. Step One: Contact our support team – support@crexcasino.biz or via live chat.
2. Step Two: We will work to resolve your complaint within 7 business days of submission.
3. Step Three: If the issue remains unresolved, you may escalate it to the relevant regulatory authority for settlement.